The summer of 2022 marked a significant milestone as we proudly unveiled our Generation 2 series bikes driven by your feedback and aspirations. We won’t shy away from the past. Technical glitches and service delays impacted our initial launch, falling short of the high standards we aspire to uphold.
Transforming Setbacks into Strengths:
However, we’ve approached these challenges as opportunities for growth and we’ve made significant measures to address these issues head-on.
Key Improvements Implemented:
- Firmware enhancements: We’ve rolled out new firmware and over-the-air updates across our entire fleet. This solved previous connectivity & battery issues and will allow us to help you remotely in the future.
- Increased repair efficiency: We’ve significantly reduced our repair times with average duration down by 3 times.
- Improved customer support and response time: Our response times have been significantly reduced by 75%, and our hotline is now operational five days a week, ensuring prompt assistance whenever you need it.
- Product enhancements and new additions: We took your feedback seriously and enhanced the little things to elevate your riding experience from refined charging socket covers to higher quality display screens. Additionally, we’re happy to introduce the newest member of our product line: The Ampler Anyroad.
- Enhanced service availability: Service appointments are once again available at our Zurich and Berlin showrooms. We are also expanding our network of Ampler-friendly workshops and service partners across Europe – latest additions in Hamburg and Dresden, with further expansions already in progress.
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Delivery time updates
While we acknowledge past delivery challenges, we’ve implemented measures to keep you updated on your order and improve our delivery times consistently. By working closely with our supply partners, we are on the path to offering consistent delivery times of just a few weeks by the middle of May.
Conclusion
The launch of our Generation 2 models marks the beginning of an ongoing journey of improvement. Our operations have now stabilised and stronger than ever. Your satisfaction remains our priority, and we are committed to delivering nothing short of excellence. Don’t hesitate to reach out or book a test ride with a G2 bike in your area.
